Centra Media
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CRM & WhatsApp Automation

Every lead tracked. Every follow-up automated. Zero leads lost.

CRM & WhatsApp Automation — Centra Media
70%Follow-ups automated
Overview

What this means for your project.

You are paying to bring in leads. But if your team takes four hours to reply, or forgets the day-three follow-up, those leads go cold. We reach every lead in minutes, ask the right questions, and keep in touch until the buyer is ready to visit. We do this on your behalf, inside accounts you own: your Instagram account and your WhatsApp Business Account stay yours, and we work in them with your permission. Messages from your customers land in a shared inbox that your team and ours both reply from, with automated replies where you have switched them on. Every conversation is recorded, so you can see which advertising produced it.

In real estate, how fast you reply decides a lot. A buyer you reach in the first few minutes is far more likely to book than one you get to an hour later, because by then they have moved on to the next project. The system makes sure no lead sits waiting.

What's included

Outcomes, not features.

01

Every lead tagged by source

Each lead is tagged with the campaign, ad set, creative, and channel on its own. When a booking happens, you know exactly which ad earned it.

02

Instagram and WhatsApp, answered in minutes

Someone messages your Instagram account or fills a form, and a reply goes out within a minute, day or night. We work inside your own accounts with your permission, so your team and ours answer from the same shared inbox.

03

Qualify before your team picks up

The flow checks budget, area, and how soon they want to buy. Your sales team spends its time on the buyers who are ready, not on tyre-kickers.

04

Follow-up that runs for weeks

Day 1, 3, 7, 14, and 30, the system follows up on WhatsApp with project updates, price reminders, and construction progress. It keeps your project in mind through a long decision.

05

Plugs into your CRM

We work with the CRM your team already uses, so there is no new tool to learn. The leads, the tags, and the data all stay in one place that you own.

06

One dashboard, lead to booking

A live dashboard shows cost per lead, cost per qualified lead, cost per site visit, and cost per booking in one view. No black box, no monthly mystery.

The process

How we run it.

01

CRM Setup & Integration

We set up the CRM, connect the lead forms, build the tagging rules, and link the official WhatsApp Business API.

02

Automation Flows

Instant reply, qualifying questions, follow-up, and visit booking, all built and tested before any campaign goes live.

03

Sales Team Training

We train your team on the CRM, the lead workflow, and when to step in by hand instead of letting the flow run.

04

Ongoing Optimisation

We watch reply rates, open rates, and conversion every week, and tune the flows based on what the numbers show.

The proof

Numbers, not promises.

Under 60sFirst WhatsApp reply
Auto-taggedEvery lead by source
Day 1 to 30Follow-up that runs itself
One dashboardLead to cost per booking

Questions.

We work with whatever CRM your team is comfortable with, or we recommend and set up the one that fits your scale. The data stays yours either way.

Explore more

Other services.

Ready to start?

No lock-in. Live dashboard from day one. Tell us about the project and we'll say honestly if we can help.

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